Information Line Supervisor- Vacancies

AsIAm, a not for profit organisation, is Ireland’s national autism charity based in Blackrock, Co Dublin.  AsIAm is a fast paced and growing organisation that works tirelessly to create a society in which every autistic person is empowered to reach their own personal potential and fully participate in society.

National Autism Information Line Service:

AsIAm’s Autism Information Line currently provides support to the Autism community through providing information on a range of autism related matters, timely responses to queries, and signposting callers to relevant organisations and supports as necessary.  The service provides phone, email and instant messaging options. Typical queries that the team may receive centre on child and adult diagnosis, education, employment, and child and adult daily living skills.

The Role:

The Information Line Supervisor will report to the Community Support Manager. They will be responsible for supporting members of the autistic community while supporting the Community Support Manager to lead and coach colleagues in the delivery of a high standard of service.

This role provides an ideal opportunity for someone who has experience in delivering therapeutic supports to autistic people and has a deep knowledge of autism related issues in Ireland.

The successful candidate will have the ability to communicate in a sensitive and professional manner with members of the autism community at their most vulnerable and challenging times. They will also have the ability to provide both informal and formal training on autism related matters to members of the Community Support team as required.

We particularly welcome applications from neurodivergent individuals.

Key Responsibilities:

  • Contribute to the ongoing operation of the Information Line
  • Handle all calls and messages in a sensitive and professional manner
  • Provide supervision to information line staff
  • Assist the community support manager in organising and monitoring day to day team workflow
  • Support team members with escalated support / information requirements of the Autism community
  • Establish the information requirement through professional probing conversations
  • Refer calls to other team members or external agencies as appropriate and follow up to ensure resolution in a timely manner
  • Adhere to protocols and policies in the operation of the Information Line to ensure compliance with all regulation and best practise guidelines and a consistency in approach
  • Engage in appropriate training to meet the evolving needs of the service, as required
  • Identify team training needs
  • Provide both informal and formal training on a regular and consistent basis to information line team
  • Document all queries in an objective, professional manner
  • Participate in the overall team to ensure collaborative teamwork and support other team members as required

Key Requirements:

Experience, Education, Skills, and Abilities Required

  • Experience in providing therapeutic support to autistic adults or children in a health, social care or educational setting
  • Ability to communicate highly effectively with a diverse community of people, both in interactions and in writing
  • Experience in providing informal and formal training on a range of autism related issues to different stakeholder groups
  • Excellent organisational, prioritisation and interpersonal skills
  • Deep theoretical and practical knowledge of autism and autism related issues
  • Ability to operate independently on a range of projects/duties
  • Strong computer literacy
  • Strong administrative skills
  • Excellent risk analysis and management skills
  • Relevant academic qualification (Psychology / Speech and Language therapy / Occupational therapy)

Other requirements relevant to the role but not essential are:-

  • Knowledge of disability legislation and public policy
  • Experience of content creation
  • Relevant academic qualification
  • Experience in providing supervision to junior colleagues

Contract Duration

This is a three year fixed term role with a view to permanency.

Salary & Benefits

AsIAm will offer salary and benefits commensurate with AsIAm pay scale and experience.

Working Hours

The role is Monday to Friday, 9:00 am to 5:00 pm.

The role holder is required to have a degree of flexibility with regard to working hours with the expectation of some evening and weekend work due to the nature of the events.

Remote working

The role is based in AsIAm HQ in Blackrock, Co Dublin. In the most part, this will be an office based role. Following a successful probation, people do have the right to apply for remote working where it is appropriate to the role.

Your next step…..

Interested applicants should submit a CV and cover letter to Jacqui O’Grady, HR Consultant, at  You can contact Jacqui at 087 2264981 with any queries.

Closing Date

The closing date for receipt of applications is Monday, 21 February 2022


Note: All candidates must be willing to undergo Garda Vetting should they be successful.


AsIAm actively supports inclusion in the workplace and will endeavour to provide reasonable accommodations as requested by candidates throughout the interview process for this position

AsIAm is an equal opportunities employer which reserves the right to practice positive discrimination as set out by the Employment Equality Act, 1998.

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