Autism Information Line
As part of our support for the autism community of Ireland, we have created a dedicated information line.
Our calls are limited to 20 minutes.
Find out what we can help with and how to contact us using the Frequently Asked Questions below.
Contact Information
If you would prefer to speak: Call 0818 234 234 Monday – Thursday 10-3pm
Instant Messaging is available: Monday – Thursday 10-3pm
If you would prefer to write: email support@asiam.ie or use the Contact Form here any day of the week.
Instant Messaging is available: Monday – Thursday 10-3pm
If you would prefer to write: email support@asiam.ie or use the Contact Form here any day of the week.
Please note: In the event where you inform us of a matter where a child is at risk of neglect or abuse, we have a legal obligation to report this to the relevant authorities.
Frequently Asked Questions
There are three main ways to get in touch:
- Call us: 0818 234 234
- Email us: support@asiam.ie
- Open a live chat using the button on the lower right of your screen
You can email us anytime and we will reply as soon as possible.
Our contact services are open Monday – Thursday between 10am and 3pm.
Here is a summary of what we do and don’t do. If the information line can’t help, why not submit a general query by clicking this link.
Please note: In the event where a caller informs us of a matter where a child is at risk of neglect or abuse, we have a legal obligation to report this to the relevant authorities.
All of our Information Line work is compliant with our privacy policy.
What To Expect When You Phone Us
Here is a very brief guide to help you go through the steps of a phonecall to the Information Line.
When You Call
Line Busy?
Talking To Us
Explaining The Issue
Ending The Call
When You Call
When you call during opening hours, you will hear:
Line Busy?
If the lines are busy you will hear:
If you choose to leave a message then you will hear:
Talking To Us
When you connect to one of our team, we will always start the call with the words:
“Hello, AsIAm Information Line this is *insert name* speaking. Before we get started, may I confirm that you are 18 years or older?”
When you confirm, you are 18 or older, our next question will be:
“What have you called to speak about today?
We are now ready to listen to you explain the reason you have called.
Explaining The Issue
We will check with you that we have understood your matter correctly. We might need to ask questions to understand further. You can choose whether to answer these questions or not.
Then
We will explain information on the matter you have called about. You can ask us questions. If you are unsure when to ask questions, do not worry. We will check do you have questions.
Ending The Call
We might say we need to speak with the team about your matter and then call you back. You can say yes or no to this.
We will tell you we are coming to the end of the call. We will summarise what we discussed, and tell you what we will do.
We will check if we can keep your name, phone number and email address securely on file, so that if you call again, we can access the notes, and so that we can email you a brief summary of what was discussed. You can say yes or no.
Meet The Information Line Team
Nicola O'Brien
Community Support & Advocacy Officer
Brighid Farrell
Community Support Officer
Fiona O'Mahony
Casework Manager
Sarah Moorehead
Community Support Officer
Brendan Corr
Community Support Officer
