As part of our support for the autism community of Ireland, we have created a dedicated information line.
Please note: Due to the high volume of calls to the information line at present, callers will experience a delay at this time. We recognise that being ‘on hold’ can be frustrating. To minimise waiting times, twenty minutes is the maximum time a call can currently be.
What the Information Line can do
- Provide information on a range of matters which impact autistic adults, children and their families
- Signpost you to relevant AsIAm resources
- Direct you to other relevant organisations and supports
What the Information Line can not do
- Provide therapeutic and counselling services
- Provide urgent or emergency care
- Recommend one professional or service over another
- Speak with individuals under 18 years old
If your query relates to training, events, media, ID card issues, campaigns, research or recruitment, please contact info@asiam.ie or call (01) 4453203. You can also express interest in a training by filling out this form. We respectfully ask that if your issue relates to the above, that you do not contact the community information line as we do not wish to delay our responses to autistic individuals and families.
How to Contact the Information Line
If you would prefer to speak: Call 0818 234 234.
Call line is open: Monday – Thursday 10-3pm
Instant Messaging is available: Monday – Thursday 10-3pm
If you would prefer to write:
Email support@asiam.ie or use the Contact Form here any day of the week.
Instant message us on Mondays and Thursdays from 9am-4pm. Please click on the pink speech bubble at the bottom right of the corner.
Please note: In the event where you inform us of a matter where a child is at risk of neglect or abuse, we have a legal obligation to report this to the relevant authorities.
What To Expect During a Call
We recognise that you may find phone calls challenging. Here is some information about how a call typically goes, to help you decide whether you might prefer to call or email.
If you call the AsIAm Information Line during the opening hours you will hear this message:
If the lines are busy, you will hear this message:
If you choose to leave a message, you will hear:
When you connect to one of our team, we will always start the call with the words:
“Hello, AsIAm Information Line this is *insert name* speaking. Before we get started, may I confirm that you are 18 years or older?”
When you confirm, you are 18 or older, our next question will be:
“What have you called to speak about today?
We are now ready to listen to you explain the reason you have called.
We will check with you that we have understood your matter correctly. We might need to ask questions to understand further. You can choose whether to answer these questions or not.
Then
We will explain information on the matter you have called about. You can ask us questions. If you are unsure when to ask questions, do not worry. We will check do you have questions.
We might say we need to speak with the team about your matter and then call you back. You can say yes or no to this.
We will tell you we are coming to the end of the call. We will summarise what we discussed, and tell you what we will do.
We will check if we can keep your name, phone number and email address securely on file, so that if you call again, we can access the notes, and so that we can email you a brief summary of what was discussed. You can say yes or no.
All of our Information Line work is compliant with our privacy policy.
Meet the Information Line Team
We are a small, dedicated team who thoroughly enjoy working with the autism community of Ireland. We value each call and email we receive, and we are committed to providing you with information that is accessible and actionable.
