If you feel that you and your child are not receiving satisfactory support in a clinical context (e.g., during a diagnosis or trying to access a particular therapy), getting in touch with the Complaint Officer at your Local Health Office is usually the first course of action. From there, they will be able assess if they can deal with your concerns on their own or whether you will need to take the complaint further.
If your healthcare complaint is related to the performance of an individual doctor on their fitness to practice, then you should contact the Irish Medical Council. Some complaints may be transferred to another regulatory body or healthcare employer, where deemed appropriate.
If your complaint is related to the HSE, then you can complain in several ways, including:
- Filling out an online healthcare complaint form at https://www2.hse.ie/services/hse-complaints-and-feedback/your-service-your-say.html;
- Directly emailing email@example.com;
- Posting a letter of your grievances of a particular service – a HSE staff member will be able to provide their contact details;
- Calling the HSE on 1890 424 555 from 9am to 5pm Monday to Friday (045 880 400 from a mobile).