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Transport Complaints

transport complaints

Sometimes, you may feel that public transport services are not meeting your child’s needs. If this is the case, then you will need to make your concerns known to the relevant transport authority. You can make your complaint by letter, by email, by telephone or in person to any of these.

The Department of Transport does not process complaints.


We have listed the various channels associated with the different transport providers around Ireland in the table below. 


Bus Éireann 

  • Email: customercare@buseireann.ie
  • Letter: Customer Care, Bus Éireann, Busáras, Short Street, Dublin 1, D01 P6V6
  • Telephone: 1850 836 611
Dublin Bus

Go-Ahead Ireland

Iarnród Éireann (Irish Rail)

  • Email: customercare@irishrail.ie 
  • Letter: Customer Care, Iarnród Éireann Headquarters, Connolly Station, Amien Street, Dublin 1, D01 V6V6
  • Telephone: 01 836 6222

  • Email: info@luas.ie
  • Letter: Luas Customer Care, Luas Depot, Red Cow, Clondalkin, Dublin 22, D22 C5P3
  • Telephone: 01 4614911 / 1850 300 604 (Lo-call)
National Transport Authority

  • Email: complaints@nationaltransport.ie
  • Letter: Complaints Officer, National Transport Authority, Dun Scéine, Harcourt Lane, Dublin 2, D02 WT20
  • Telephone: 01 879 8300
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