We are hiring

We are looking for 2 candidates to join our ever-growing Community Support Team!

  • Casework Manager – Community Support Team
  • Community Support Officer – Clinician Vacancy

 

The Organisation:

AsIAm, a not-for-profit organisation, is Ireland’s national autism charity based in Blackrock, Co Dublin.  AsIAm is a fast paced and growing organisation that works tirelessly to create a society in which every autistic person is empowered to reach their own personal potential and fully participate in society.

 

National Autism Information Line Service:

AsIAm’s Autism Information Line currently provides support to the Autism community through providing service users with information and support on a range of autism related matters, and making appropriate referrals to relevant organisations and supports as necessary.  Service users are interacted with via phone, email and instant messaging options. Typical matters we support the family with may centre on child and adult diagnosis, education, employment, and child and adult daily living skills.


Casework Manager – Community Support Team

The Role:

The  Casework Manager will report to the Head of Community Support. They will be responsible for the line management of 3-4 staff members within the community support team. This role provides an ideal opportunity for someone who has experience in casework management, as well as delivering effective therapeutic supports to autistic people, a deep knowledge of autistic culture, and autism related issues in Ireland.

The successful candidate will have the ability to communicate in a sensitive and professional manner with autistic individuals and families at their most vulnerable and challenging times. They will also have the ability to provide both informal and formal training on autism related matters to members of the Community Support team as required.

We particularly welcome applications from neurodivergent individuals.

Key Responsibilities:

  • Provide direct management and supervision of 3-4 team members
  • Oversee the handling of all service users cases the community support team holds involvement in
  • Ensure the information line demonstrates sound governance
  • Chair weekly casework meetings and support community support team members with effective support of service users
  • Support team with safeguarding concerns under the guidance of the organisation DSO
  • Contribute to the maintenance of good safeguarding practice across the organisation
  • Review and adhere to protocols and policies in the operation of the Information Line to ensure compliance with all regulation and best practise guidelines and a consistency in approach
  • Provide and support risk assessment and management of all activities within the information line
  • Oversee trend analysis on the level, type, and frequency of service users and at times present this information to relevant stakeholders and team members
  • Provide advocacy for service users by liaising with external agencies
  • Communicate with all service users in a sensitive and professional manner
  • Demonstrate information seeking and rapport building through probing conversations with service users
  • Make appropriate and timely referrals to other team members or external agencies
  • Engage in appropriate training to meet the evolving needs of the service, as required
  • Identify team training needs
  • Provide both informal and formal training on a regular and consistent basis to information line team
  • Document all service user interactions in an objective, professional manner
  • Participate in the overall team to ensure collaborative teamwork and support other team members as required
  • Develop resources, information materials and support events based on needs identified through trend analysis
  • Represent the organisation at external meetings/seminars
  • Support the overall work of the organisation and take on other such duties as may be required from time to time
  • Work collaboratively with other disciplines and officers within the organisation to build the capacity of the team through delivering internal training or guidance as required

Key Requirements:

Experience, Education, Skills, and Abilities Required

  • A minimum of two years’ experience in providing effective and evidence-based therapeutic support to autistic adults or children in a health, social care or educational setting
  • Experience of managing team members
  • Ability to communicate highly effectively with a diverse community of people, both in interactions and in writing
  • Experience in providing informal and formal training on a range of autism related issues to different stakeholder groups
  • Excellent organisational, prioritisation and interpersonal skills
  • Deep theoretical and practical knowledge of autism, contemporary autistic culture and autism related issues in Ireland
  • Understanding of the Irish education, social care and healthcare system
  • Ability to operate independently on a range of projects/duties
  • Strong computer literacy
  • Strong administrative skills
  • Excellent risk analysis and management skills
  • Relevant academic qualification (educational/clinical psychology / speech and language therapy / occupational therapy)

Other requirements relevant to the role but not essential are:-

  • Knowledge of disability legislation and public policy
  • Experience of creating universal educational resources for the autism community
  • Experience in line management

 

Contract Duration

This is a three year fixed term role with a view to permanency.

 

Salary & Benefits

AsIAm will offer salary and benefits commensurate with AsIAm pay scale and experience.

 

Working Hours

The role is Monday to Friday, 9:00 am to 5:00 pm.

The role holder is required to have a degree of flexibility with regard to working hours with the expectation of some evening and weekend work due to the nature of the events.

 

Remote working

The role is based in AsIAm HQ in Blackrock, Co Dublin. In the most part, this will be an office based role. Following a successful probation, people do have the right to apply for remote working where it is appropriate to the role.


Community Support Officer – Clinician Vacancy

The Role:

The Community Support Officer will report directly to the Casework Manager. They will work with autistic individuals and families on a range of matters via calls, emails, or instant messaging from the autistic community.

The successful candidate will be required to contribute to the ongoing development of AsIAm’s innovative and impactful Information Line.

This role provides an ideal opportunity for someone who has experience in delivering effective therapeutic supports to autistic people and has a deep knowledge of autistic culture and autism related issues in Ireland. The Community Support Officer will also support the development of support materials, resources and events based on the thematic trends arising on the Information Line.

The successful candidate will have excellent skills in facilitating meaningful interactions with autistic people and their families, and creative solutions to building capacity of service users.

We particularly welcome applications from neurodivergent individuals.

Key Responsibilities:

  • Contribute to the development and ongoing operation of the Information Line Service
  • Document interactions with service users accurately and sensitively
  • Track calls and the services and solutions provided to callers
  • Communicate in all interactions with service users in a sensitive and professional manner
  • Assess and categorise the support /information requirement of service users
  • Contribute to the development of a triage system for service users
  • Use appropriate clinical models and frames of reference to structure process and drive first point solutions where possible
  • Make appropriate referrals to external agencies and team members and follow up to ensure resolution in a timely manner
  • Develop resources, information materials and support initiatives/events based on needs raised by service users
  • Adhere to protocols and policies in the operation of the Information Line to ensure compliance with all regulation and best practise guidelines and a consistency in approach
  • Engage in appropriate training to meet the evolving needs of the service, as required
  • Contribute to trend analysis on the level, type, and frequency of calls / callers
  • Provide regular updates to the Casework Manager
  • Develop and maintain positive relationships with key stakeholders
  • Work collaboratively with other disciplines and officers within the organisation to build the capacity of the team through delivering internal training or guidance as required
  • Participate in the overall team to ensure collaborative teamwork and support other team members as required
  • Support the overall work of the organisation and take on other such duties as may be required from time to time
  • Represent the organisation at meetings/seminars or where requested

Key Requirements:

Experience, Education, Skills, and Abilities Required

  • A minimum of one year’s experience in delivering effective and evidence-based supports to autistic adults or children in a therapeutic setting
  • Ability to communicate and engage with a diverse community of people
  • Excellent organisational, communication, and interpersonal skills
  • Ability to present and deliver training as required
  • Deep knowledge of autism, contemporary autistic culture and autism related issues
  • Ability to operate independently
  • Strong computer literacy
  • Relevant academic qualification (educational/clinical psychology / speech and language therapy / occupational therapy)
  • Experience in working effectively with the network of adults around the child; the family, school and professionals
  • Strong ability to communicate in the written form including in emails or guidance documents

 

Other requirements relevant to the role but not essential are:-

  • Knowledge of disability legislation and public policy
  • Experience of producing evidence-based universal educational resources for the autism community
  • Experience in facilitating group supports or delivering training
  • Relevant academic qualification

 

Contract Duration

This is a three year fixed term role with a view to permanency.

 

Salary & Benefits

AsIAm will offer salary and benefits commensurate with AsIAm pay scale and experience.

 

Working Hours

The role is Monday to Friday, 9:00 am to 5:00 pm.

The role holder is required to have a degree of flexibility regarding working hours with the expectation of some evening and weekend work.

The role is based in AsIAm HQ in Blackrock, Co Dublin. It may be open to putting in place a remote working agreement when probation is complete.


If you wish to apply for either of these role your next step is:

Interested applicants should submit a CV and cover letter to Jacqui O’Grady, HR Consultant, at jogradyhr@gmail.com.  You can contact Jacqui at 087 2264981 with any queries.

Closing Date

The closing date for receipt of both applications is Friday, 17th of June 2022

Note: All candidates must be willing to undergo Garda Vetting should they be successful.

AsIAm actively supports inclusion in the workplace and will endeavour to provide reasonable accommodations as requested by candidates throughout the interview process for this position. We particularly welcome applications from autistic and neurodivergent candidates
AsIAm is an equal opportunities employer which reserves the right to practice positive discrimination as set out by the Employment Equality Act, 1998.

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