Contact Us

If you need urgent help
‍Please be aware that the Autism Information Line does not offer a crisis or emergency service. You can access urgent help or support by contacting the services listed below.

Immediate risk or danger
‍If you or someone you know is in immediate danger, contact the emergency services, such as An Garda Síochána.   Telephone: 112 or 999 
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Urgent medical attention
‍If you or someone you know needs urgent medical attention,or is suicidal: 
- Call 112  or 999 if there is an immediate risk of harm (this also includes risk of suicide) 
- Go to the Accident and Emergency (A&E) department of any hospital or make an emergency GP appointment
- Contact the GP Out of Hours service HERE   

Other helplines and listening services 
Please note: The services listed below are delivered by other charities/organisations. Information about each service, including their privacy policies, can be found on each of their websites.  

‍Samaritans 
‍If you are having a difficult time, you can contact Samaritans any time, day or night. 
Call: 116123 (24-hour Helpline) 

‍Pieta 24 Hour Crises Helpline (Suicide or self-harm)
If you are experiencing thoughts of suicide, are engaging in self-harm, or need advice on supporting a loved one.
Call: 1800 247 247 (24-hour Helpline)
Text: 'HELP' to 51444

‍Text About it
‍If you are experiencing a mental health or emotional crisis- big or small, you can contact this free 24/7 text service.
Text: 50808 (SMS)Website: Text About It 

‍Aware
If you, or a loved one, are experiencing depression, bipolar disorder, anxiety or related mood conditions.
Call: 1800 80 48 48 (7 days a week from 10am to 10pm)
Email: supportmail@aware.ie 

‍Connect
‍If you wish to contact an anonymous professional telephone counselling service that supports survivors of physical, emotional and sexual abuse
Call: 1800 477 477 (Wednesday to Sunday; 5pm to 9pm)    

‍Turn2Me
‍If you are experiencing poor mental health and would benefit from self-help, peer support and professional support.
Website: turn2me.ie
Contact: https://turn2me.ie/contact/ 

‍Bodywhys
‍If you, or a loved one are affected by an eating disorder,and you would like support, information and a listening service.
Email: alex@bodywhys.ie
‍Website: www.bodywhys.ie
‍Phone: 01 2107906 

‍Childline
‍If you are under 18 and you need support about anything that might be on your mind.
Website: www.childline.ie
‍Helpline: 1800 66 66 66 (24-hour Helpline)
Freetext – 50101 

‍The Dublin Rape Crisis  Centre
‍If you have experienced sexual assault, rape or childhood sexual abuse and would like to speak to someone. Call: 1800 77 88 88 (24 Hour Helpline)
Email: counselling@rcc.ie
Website: https://www.drcc.ie/ 

There are three main ways to get in touch:

If you would prefer to speak: Monday – Thursday 10-3pm Call 0818 234 234  
Instant Messaging is available: Monday – Thursday 10-3pm

If you would prefer to write: email support@asiam.ie or use the Contact Form here any day of the week.

Please note: In the event where you inform us of a matter where a child is at risk of neglect or abuse, we have a legal obligation to report this to the relevant authorities.

You can email us anytime and we will reply as soon as possible.Our contact services are open Monday – Thursday between 10am and 3pm.

Here is a summary of what we do and don’t do. If the information line can’t help, please submit a general query by clicking this link.

What the Information Line can do:
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• Provide you with information on a range of matters which impact Autistic adults, children and their families
• Signpost you to the relevant AsIAm resources
• Direct you to the other relevant organisations and supports

What the Information Line cannot do:
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• Provide therapeutic and counselling services
• Provide urgent or emergency care
• Recommend one professional or service over another
• Speak with individuals under 18 years old

Here is a very brief guide to help you go through the steps of making a phone call to the Information Line.

When You Call
When you call during opening hours, you will hear this audio
Audio Player
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Line Busy?
If the lines are busy you will hear:
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Leave a Message
If you choose to leave a message then you will hear:
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Use Up/Down Arrow keys to increase or decrease volume.

When you connect to one of our team, we will always start the call with the words:
“Hello, AsIAm Information Line this is *insert name* speaking. Before we get started, may I confirm that you are 18 years or older?”

When you confirm, you are 18 or older, our next question will be:
“What have you called to speak about today? We are now ready to listen to you explain the reason you have called.

We will check with you that we have understood your matter correctly. We might need to ask questions to understand further. You can choose whether to answer these questions or not.  

Then
We will explain information on the matter you have called about. You can ask us questions. If you are unsure when to ask questions, do not worry. We will check do you have questions.

We might say we need to speak with the team about your matter and then call you back. You can say yes or no to this.  

We will tell you we are coming to the end of the call. We will summarise what we discussed, and tell you what we will do.  We will check if we can keep your name, phone number and email address securely on file, so that if you call again, we can access the notes, and so that we can email you a brief summary of what